Quality Policy

 

  • Quality for our customers means they can rely on our products and services to consistently meet their specifications and requirements.
  • Quality for regulatory authorities means that we operate at the highest ethical standards and meet or exceed all applicable regulatory requirements.
  • Quality for our colleagues means we take personal ownership to ensure our work meets customer requirements and is error-free from design to use.

 

The Fisher Scientific channel is a one-stop source for a variety of product and service brands, offering a comprehensive range of laboratory equipment, chemicals, instruments, biological products, and consumable supplies. Because of our extensive list of alliances with major manufacturers and our very own Fisherbrand™ product line, we’re able to give customers easy access to the most in-demand products — all from one source. 

 

Quality Management Certifications

All Fisher Scientific sites maintain appropriate certifications and registrations required by government regulations. These certifications are part of our commitment to excellence and continuous quality improvement. Customers can have confidence knowing that we are regularly audited by a third-party certification body. 

 

QMS Quality Management System

At Fisher Scientific Costa Rica, our Quality Management System is designed to meet the highest industry standards, operating under the ISO 9001:2015 framework. This system ensures strong process controls, product quality, and complete traceability within our operations, for our customers. Our Quality Management System reflects our commitment to continuous improvement and regulatory compliance, while integrating our core values: Innovation, Integrity, Intensity, and Involvement. Innovation drives the adoption of technologies and methodologies, enabling us to improve efficiency and enhance product reliability. Integrity ensures transparency and ethical practices in every decision, reinforcing trust with customers and regulatory bodies. Intensity demonstrates our dedication to operational excellence, maintaining strict adherence to standards and delivering consistent results even under demanding conditions. Finally, Involvement fosters collaboration across teams and stakeholders, making quality a shared responsibility and encouraging every voice to contribute to improvement. Guided by our mission, to enable our customers to make the world healthier, cleaner and safer, we foster an approach that strengthens operational excellence and builds trust across every stage of our supply chain.

 

Supplier Quality Management

The Fisher Scientific channel is committed to providing customers with superior service. This commitment requires that we meet or exceed customers’ requirements for product quality, service, reliability, regulatory diligence, and on-time delivery. An important element for accomplishing these objectives is the identification and qualification of suppliers by utilizing risk management principles. Suppliers are a critical element of the supply chain, and, as a result, the Fisher Scientific channel is dedicated to the pursuit of finding and maintaining relationships with premium suppliers.

 

Competency and Training

The Practical Process Improvement (PPI) Business System is our operational discipline. It enables us to drive profitable growth by continuously improving quality, productivity, and our customers’ experiences. Our PPI Business System empowers every employee to solve problems, large and small, for the organization, creating a culture of continuous improvement.

We also provide ongoing education and training programs on quality for employees. Mandatory job-specific training is required at local sites to ensure high-quality performance of job-specific tasks. Policies, SOPs, and work instructions are managed through a selection of electronic training platforms. We are required to effectively demonstrate our training programs at audit to hold an ISO certification and ensure compliance with government regulators.